FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Currently we only to the US. However we are working on international shipping rates.
How long does shipping take?
Orders take 3-5 days to process. After that depending on location shipping takes 2-5 business days.
How do I track my order?
When your label is created you will be emailed the tracking number accordingly.
General
Why won't my candle wick stay lit?
Candle maintenance is key. Most people are more familiar with cotton wick and find it lower maintenance. However with wooden wick you have to make sure to keep your wick trimmed and free of all charred debris. For more info please refer to our candle care page above.
Why doesn't my car diffuser have a scent?
Please ensure this is not a dumb question! The answer is more of a question. Did you remove the clear stopper before placing it in your vehicle? Make sure to follow the steps labeled in the product description.
Do you support customizations to products?
We love doing custom orders! We offer custom labeling, 2-4 oz candle party favors for birthdays, weddings, showers etc.